Return & Refund Policy

Thank you for shopping with Customadeonly.
All returns, refunds, and exchanges for our products are handled exclusively through Amazon to ensure a secure and efficient process.
We do not issue RMAs (Return Merchandise Authorizations) or accept returns directly through this website.

How to Start a Return

If you need to return an item, please follow these steps through Amazon:

Log in to your Amazon account.
Go to Your Orders.
Locate the order containing the item you wish to return.
Select “Return or Replace Items” and follow the on-screen instructions.
Amazon will provide a prepaid return shipping label (if applicable) and instructions for sending the item back.

Important:
Any items sent to us without an Amazon-issued return label and authorization will not be accepted.

Return Window

You have 30 days from the date your order was delivered to initiate a return through Amazon.
Amazon’s system will automatically determine if your order is eligible for return.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Be unused, uninstalled, and unmodified.
Remain in the same condition as received.
Include all original packaging, tags, hardware, and instructions.
Include your Amazon order number as proof of purchase.

For Safety Reasons:
We cannot accept returns for any auto parts that have been installed, mounted, or used, unless the item is defective or incorrect.

Damaged, Defective, or Wrong Items

If your item arrives defective, damaged, or if you receive the wrong product:

Start a return through Amazon immediately.
Amazon will cover return shipping and process a replacement or full refund according to their policies.

Refunds

Once Amazon receives and inspects your return, they will notify you of the approval or rejection.
If approved, your refund will be automatically processed to your original payment method.

Processing Time:

Amazon typically issues refunds within 3–5 business days of approval.
Your bank or credit card company may take additional time to post the refund.

If you have not received your refund within 15 business days after Amazon approves your return, please contact Amazon Customer Service directly for assistance.

Non-Returnable & Exceptions

The following are non-returnable unless required by law or covered under Amazon’s defect policy:

Installed, used, or modified parts.
Custom or special-order items.
Sale or clearance items (unless defective).
Items missing parts or packaging.
Gift cards or promotional codes.

When in doubt, Amazon’s return system will determine eligibility based on their policies.

Questions About Our Products

If you have questions before purchasing, feel free to contact us at:
cmoperformance@gmail.com
For anything related to returns, refunds, or exchanges, please go through Amazon, as we cannot process returns directly.

Summary

All returns, refunds, and exchanges are processed solely through Amazon’s secure system.
This ensures your purchase is protected and handled in compliance with Amazon’s policies.